Last Updated: June 2026
Introduction
This privacy policy explains how neon-element collects, uses, and protects your personal information when you use our website or services.
We are committed to protecting your privacy and complying with applicable data protection legislation, including the UK General Data Protection Regulation.
Information We Collect
Information You Provide
When you submit an enquiry form or contact us, we collect:
- Your name
- Email address
- Any additional information you choose to provide in messages
- Service preferences and requirements
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use collected information for the following purposes:
- Responding to your enquiries and providing requested information
- Processing service requests and scheduling installations
- Improving our website and services
- Maintaining records of our interactions with you
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit information through our forms
- Contract: When processing is necessary to provide services you have requested
- Legitimate interests: For improving our services and website functionality
- Legal obligation: When required to comply with applicable laws
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Enquiry information: Retained for 24 months after last contact
- Customer installation records: Retained for 7 years to support warranty claims and comply with business record requirements
- Website analytics data: Retained for 12 months
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in website hosting and email communications
- Professional advisors when necessary for legal or business purposes
- Law enforcement or regulatory bodies when required by law
Your Rights
Under data protection legislation, you have rights including:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request limitation of processing
- Objection: Object to processing based on legitimate interests
- Data portability: Receive your data in a structured format
To exercise these rights, contact us at [email protected]
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy periodically. Material changes will be indicated by updating the revision date at the top of this page. We encourage you to review this policy regularly.
Contact Information
For questions or concerns regarding this privacy policy or our data practices, contact us at:
Email: [email protected]
Address: Unit 7, Industrial Park, Bristol BS2 0QR, United Kingdom
Complaints
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.